Ev33 Privacy Policy — Your data is safe with us

1What Information Is Collected

Under ev33's Privacy Policy, we only collect information that is necessary to provide you with a proper service. Collecting unnecessary or excessive information is against our policy. Below we clearly outline what types of information are collected.

Beyond the information listed above, ev33 does not collect any other sensitive data — such as religious identity, political opinions, or medical information. We are fully committed to upholding this Privacy Policy.

2How We Collect Data

Ev33 collects information through various methods. You have the right to full details about each method. We never collect your information without your knowledge.

• Registration Form: Information you provide when creating an account — your name, mobile number, and date of birth — is collected directly.
• KYC Verification Process: Images of your ID or passport are collected for verification purposes and stored securely once verification is complete.
• Automated Data Collection: When you use ev33, your IP address, browser type, and device information are automatically logged.
• Via cookies: Cookies are used to improve your browsing experience and ensure security.
• For Payment Processing: Only the necessary data is collected during mobile banking transactions; full payment details are not stored.

3Purpose of Data Use

Under ev33's Privacy Policy, collected information is used solely for specific and legitimate purposes. No information is ever used for unauthorised purposes.

• For account creation, verification, and management.
• For processing deposit and withdrawal transactions.
• For fraud detection and prevention.
• To meet legal and regulatory requirements.
• For providing customer support and resolving issues.
• For Responsible Gaming monitoring and support.
• To improve your platform experience.
• To send relevant promotional offers — only with your consent.

4Data Storage & Security

Ev33 uses industry-leading technology to keep your information secure. Multiple layers of security are active at all times.

• 256-bit SSL Encryption: All data transmitted between your browser and our servers is encrypted.
• Firewall Protection: An advanced firewall system prevents unauthorised access.
• Two-Factor Authentication: Two-step verification is available for account access.
• Regular Security Audits: Regular security audits are conducted by independent third-party experts.
• Restricted Access: Only authorized personnel have access to the data they need.

Data retention periods are determined by legal requirements. In most cases, data may be retained for up to 5 years after account closure for regulatory purposes, after which it is securely deleted.

5Data Sharing with Third Parties

Ev33 does not generally share your personal information with third parties. However, in certain specific circumstances, sharing limited information may be unavoidable.

• Payment Providers: Only the minimum necessary information is shared to complete transactions via Mobile Banking, Nagad, or Rocket.
• Legal Authorities: We may be required to provide information in accordance with valid directions from a court or regulatory body.
• Game Providers: Limited information necessary for game operations may be shared with licensed software providers.
• Fraud Prevention Services: Limited data may be shared with specialist services to ensure platform security.

In all of the above cases, ev33 ensures that third parties adhere to the same standard of privacy policy. Your information is never sold for commercial purposes — that is ev33's commitment.

6Cookies & Tracking

Ev33 uses cookies on its website to enhance the user experience and ensure security. Cookies are small text files stored in your browser.

• Essential Cookies: Essential for maintaining login sessions and ensuring security. Disabling these cookies may prevent the website from functioning properly.
• Performance Cookies: To understand which parts of the website are used most — fully anonymised data.
• Functionality Cookies: To remember your preferences (language, display settings).
• Security Cookies: To detect unusual activity and prevent fraud.

7Your Rights

Under ev33's Privacy Policy, you have certain fundamental rights over your personal information. You are free to exercise these rights at any time.

• Right to Access Information: You have the right to know and view what information ev33 holds about you.
• Right to Rectification: You have the right to request a correction if any of your information is inaccurate.
• Right to Erasure: You may request the deletion of your data under certain circumstances.
• Right to Object to Processing: You may object to the use of your data for specific purposes.
• Right to Data Portability: You can request your information in a portable format.
• Right to Opt Out of Marketing: You can opt out of promotional communications at any time.

To exercise any of your rights, please contact the ev33 support team. We typically respond within 30 business days.

8Children's Privacy

Ev33 is strictly not intended for anyone under the age of 18. We never knowingly collect information from minors. If an account is found to have been created by a minor, it will be closed immediately upon discovery and all associated data will be deleted.

A message to parents — if you suspect your child has created an account on this platform, please contact us immediately at [email protected]. We will act promptly.

9Policy Updates

Ev33 may update this Privacy Policy from time to time. Revisions may be necessary due to legal changes, new technologies, or changes to our services.

You will be notified via an on-platform notice before any significant changes take effect. Continued use of the platform after such changes constitutes acceptance of the updated Privacy Policy. The date of the latest update is always shown at the top of this page.

10Contact

If you have any questions, complaints, or requests regarding this Privacy Policy, please contact ev33's data protection team.

To learn more about Responsible Gaming or account protection Responsible Gaming View Page.